![]() More importantly for our customers, we will also provide instructions on steps that can be taken to ensure the kernel panics will not recur, until a more permanent solution can be found.Įvidence suggests that updating your computer to macOS 12.0.1 may help If you experience a kernel panic on your M1 Mac, please let us know, via our support email: you contact us, we will send you a list of steps that you can take to provide us with the necessary information about the kernel panics. This is why we are working closely with Apple, and with our customers who have reported kernel panics, to track down the cause of this issue. ![]() ![]() Our personal experience further supports this, as none of our staff members with M1 Macs have been able to replicate the kernel panics, even though they are using ClamXAV on M1 Macs. However, we recognise that this is an important issue, and we know that it is an important one to solve. We would like to make it clear that, even though a ClamXAV process is named in the logs from the kernel panic, ClamXAV does not interact with the computer’s kernel directly, so a bug within ClamXAV cannot be the direct cause. Over the past few months, a small minority of ClamXAV customers have reported kernel panics on their new M1 Macs (a kernel panic can be identified by a pink screen on the computer, followed by a sudden shut down and restart). If you have ClamXAV on your new M1 Mac, and have been experiencing unexpected restarts of your computer, please continue reading!
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